Refund policy

TEMPLATE. Needs review. This page is placeholder text, not legal advice. Replace every [bracketed] item and have it checked by a qualified professional before publishing.

Summary

[Your refund terms. For example: full refund if you cancel before submitting the discovery questionnaire; after concepts are delivered, (partial / no) refunds.]

Before work starts

[What happens if a client cancels before the questionnaire is submitted.]

After concepts are delivered

[Policy once the 48-hour concepts are sent, including how revisions factor in.]

Rush and add-ons

[Whether rush fees and add-ons are refundable.]

How to request

Email hello@[yourdomain].com with your order email and [required info]. We reply within [X] business days.